How can we help?
Search 200+ guides, watch short tutorials, or contact our team.
Topics
Browse by topic
Settings & General
54 guides
⏱️Attendance & Hours
35 guides
📋Reports & Export
32 guides
👥Users & Permissions
24 guides
👆Biometric Terminals & Access Control
24 guides
🗓️Absences & Leave
22 guides
🔬Innovation Authority (IIA)
7 guides
📄Work Agreements
6 guides
🚀Onboarding & Support
6 guides
📱Mobile App
5 guides
💰Payroll & Export
4 guides
📁Documents
2 guides
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Frequently asked questions
Where can I find TimeClock 365 help articles?
The TimeClock 365 Support Center has more than 200 step-by-step help articles covering attendance, reports, time off, users and permissions, biometric terminals, access control and the mobile app. Use the search box to find a guide by title.
How do I open a support ticket?
Use the Open a Support Ticket button on this page to send a request to the TimeClock 365 support team from your account.
Are there video tutorials?
Yes. The Tutorials page has short videos for administrators, managers and employees, including overviews, biometric clocks, door access control and Microsoft Teams.
Where do I start with a new account?
Open the Getting Started guides. There is one for administrators, one for managers and one for employees.
Does TimeClock 365 have a mobile app guide?
Yes. The Mobile Apps page explains punching in from iPhone and Android, and the help articles cover the app step by step.